- Can I sell on Amazon, eBay, or other online retailers?
We are not currently accepting new ecommerce-only vendors.
Products we supply may not be sold by you on Amazon marketplace, Walmart marketplace, eBay, or any other online platform of an established ecommerce brand. This form is only for those wishing to sell through a physical store (with or without an independent ecommerce site), or another physical sales outlet.
- What payment options are available?
New Vendors are in a 90-day probationary period, during which time a Credit Card must be charged the full amount owed prior to shipping.
Payment Terms are stated in your account profile. Default payment for Established Vendors is “Credit Card charged prior to shipping.” However, payment terms of Net 15 are available to Established Accounts in good standing (with approval). High-Volume Vendors have a term of Net 30 and may order with a Purchase Order, in which case they are invoiced.
Late Payments are charged a 5% fee each month late. If your account is 60 days or more past due, your account is no longer considered in good standing and this may prevent you from further orders and may result in your account being closed. After 90 days without payment, we will initiate collections processes which may involve negative effects on your credit score.
- How are shipping charges calculated?
Shipping fees are charged to Reseller directly with no markup. U.S. JACLEAN is willing to ship via Reseller’s own shipping account with prior approval and setup.
Wholesale orders are filled as quickly as possible. Please allow up to three (3) business days for orders to be shipped. Delays due to weather conditions or high-volume periods may incur additional shipping delays, so please plan in advance. Express shipping will be charged to the Reseller.
- Can I do drop-shipping?
Drop-ship ordering is available with approval. Drop-shipping order fulfillment incurs a standard handling fee of $15 per order, plus shipping fees. Drop-ship orders will be processed within 24 business hours unless otherwise notified in advance. Drop-ship Resellers must agree to an additional Drop-shipment Policy.
- What should I do with defective or damaged products?
Reseller may return any item due to manufacturer damage or defect, including defective or damaged packaging if it prevents sale of the item, within 30 days after shipment was received.
Returns can only be accepted and processed when the Reseller gets preapproval, including an RA number.
If an end-user experiences a factory defect with the item after purchase, they are encouraged to submit a return/repair request to us directly under our Limited Consumer Warranty.
If an end-user purchases a new Daiwa/Daiwa Felicity item from Reseller and experiences a factory defect and then returns the item to Reseller, and if this occurs within one (1) year of the Reseller’s order with USJ that contained the defective item, Reseller may request that USJ replace it with a new one, as long as Reseller follows the proper procedures for requesting a return. Cases such as these will be evaluated individually at the sole discretion of USJ. Reseller agrees to abide by any final decision about a request for the return and replacement of a defective item when it has been more than 30 days after the original order was placed.